Answers from your own material
Grounded in your help centre, docs and resolved tickets, with the source cited on every answer — not a model guessing at your policies.
Use case · Support
Deflect the repeat questions, keep the hard ones for people
The same handful of questions account for most of what lands in a support queue overnight, and they're the reason your team starts every morning already behind. The assistant answers those from your help centre, and hands anything else to a person with the full transcript attached.
What it looks like today
Before the assistant is on the page, this is what the team is actually dealing with.
Industry estimates put the repetitive share of a support queue — order status, password resets, basic policy — as high as 60–80% of total volume.
The average email first response still runs close to half a day industry-wide, well behind what customers say they expect.
Agent workload is climbing, not flattening: 77% of support agents report their workload increased over the past year, and most now support more products than they did twelve months ago (Salesforce, 2024).
What changes
The same assistant, doing the specific job support needs.
Knows when to stop
Every answer carries a confidence score. Below the threshold you set, it hands off instead of improvising — you decide which topics never get guessed at.
Hands off with full context
Transcript, customer record and what it already tried arrive with the escalation, so the agent starts briefed instead of starting over.
Resolved without a person
30–70%
Early deployments land around 30–50% resolution; teams see 50–70% once knowledge sources and workflows mature.
Agent productivity with AI assistance
+14%
Measured in a large field study of contact-centre agents using generative-AI assistance (Brynjolfsson, Li & Raymond, 2023).
Service teams now using AI
83%
Up from 56% in 2022 — Salesforce State of Service, 2024.
What a visitor actually asks
A real example of the kind of question the assistant handles on its own.
Q
Where's my order #10432? It's been five days.
Order #10432 shipped on Tuesday via UPS and is currently in transit, expected Thursday. Here's the tracking link. Want me to flag it if it's not delivered by then?
“Deflection went from a slide in a deck to 62% of our inbound, in a fortnight.”
See it running on your own site
Seven days free, no card, and nothing to migrate. Point it at what support already relies on and see what it answers.