CRM that stays in sync
Every conversation writes itself back to HubSpot, Salesforce or Zendesk — contact, plan and full transcript attached, no copy-paste.
AI customer support chatbot for your website
nDesk answers from your own help centre and docs, in 30+ languages — then hands the conversation to your team with the full transcript attached.
AI assistant
Hi Debra! You can return your purchase within 7 days.
Answered in 2s
Debra
How much time do I have for my order return?
Debra
That's what I needed! Thx
Seen
The platform
Everything the widget does once it is on your site
A suite of tools built around one AI that already knows your product, your customers and the way your team writes.
Analytics & reporting
Deflection, resolution rate and reply time per channel, updating live. The hours you got back, in numbers you can show someone.
Automation workflows
Order lookups, refunds, plan changes — describe the rule once and the bot runs it every time, escalating only the edge cases.
Omnichannel support
Email, live chat, WhatsApp and Instagram land in one thread, so nobody on your team answers the same question twice.
See it live
Watch it run on a real site
This is the actual widget — same launcher, same panel, same composer — embedded on a sample store page. It opens itself, introduces itself, and sends a question or two, the way it would on a live site. Jump in any time; it is fully clickable.
- Opens on its own, the way it would on a live site
- Resolves real questions on its own — no human needed
- Fully clickable any time you want to take over
Customer support
Support that answers from your own content
The assistant handles the questions your help centre already covers, and escalates the rest — so your team spends its day on the conversations that actually need a person.
Discussion
- Emily Rogers@emily.rogersNew
- Adam Smith@adam.smithNew
- Carly Chen@carly.chenNew
NewUrgent
@adam.smith
[urgent] Need shipping confirmation for ventilator order #4821
Resolved by AI in 12s
Automate responses, resolve tickets instantly, and deliver personalized support to delight your customers 24/7.
Integrations
Works with the tools you already run
From the platform your site is built on to the helpdesk your team lives in — nDesk drops in without asking you to change anything.
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FAQ
Questions, answered before you ask
Everything teams want to know before they put an AI in front of their customers.
About an afternoon. Paste one script tag into your site, point the bot at your help centre or docs, and it starts answering — no engineering sprint, no model training, no migration off the tools you already use.
It reads the sources you connect: your help centre, docs, past tickets and any pages you point it at. It answers from that material and re-indexes when the content changes, so it stays accurate as your product moves.
It hands the conversation to a person with the full transcript, the customer record and everything it already tried attached. Nobody has to re-explain themselves, and you decide which topics escalate straight away.
Live chat, email, WhatsApp, Instagram and Discord land in one shared thread, and replies go out in 30+ languages — the bot answers in whichever language the customer wrote in.
Conversations are encrypted in transit and at rest, we never train shared models on your data, and you can delete a customer record and every message attached to it at any time.
Most helpdesks bolt AI on as a metered add-on billed per resolution on top of your existing plan — the total is hard to predict until the invoice arrives. nDesk's AI answers are part of the plan you're already on, with overage at a flat $0.03 each, and every plan reports resolution rate — problems actually solved — not just how many conversations a bot touched.
No. Every plan starts with a 7-day free trial, no card required, and you can move up or cancel whenever you like — pricing scales with the answers the assistant gives, not with the size of your team.
Still have a question? Talk to our team — we usually reply the same day.