Compare · vs Intercom
nDesk vs Intercom: flat $29, no $0.99 per-resolution surprises
Intercom's Fin charges per outcome on top of per-seat plans, so the invoice moves every month. nDesk puts AI answers inside the plan you're already on — 500 on Starter, up to 12,000 on Scale — with overage at a flat $0.03 each.
| Feature | nDesk — from $29/mo | Intercom — From $29/seat/mo + ~$0.99 per Fin resolution |
|---|---|---|
| AI answers included | 500–12,000/mo by plan | Metered per outcome |
| Overage | Flat $0.03 per answer | ~$0.99 per resolution |
| Citations on every answer | Yes | Varies by setup |
| Human handoff with transcript | Yes, every plan | Yes, on higher tiers |
| Setup | One script tag, one afternoon | Workspace + Fin setup |
Intercom pricing: From $29/seat/mo + ~$0.99 per Fin resolution. Seats + outcomes + add-ons billed separately; total is hard to predict. nDesk: flat $29–$299 plans, 500–12,000 AI answers included, $0.03 per extra answer. Team replies are never counted.
Switching questions, answered
Intercom bills seats plus a per-outcome fee for Fin on top, so AI spend scales twice. nDesk includes 500 to 12,000 AI answers in the plan price and charges a flat $0.03 for extras — replies your own team writes are never counted.
Yes. Paste one script tag, connect the same help centre Fin reads from, and the assistant starts answering from that material with citations. Past conversations stay in Intercom; new ones land in nDesk from the moment the tag goes live.
Every answer carries the article it was drawn from. If nothing in your knowledge base covers the question, it says so and hands off instead of guessing.