Pricing
Pricing that scales with the conversations your assistant resolves — not with the size of your team.
7-day free trial · No credit card required · Cancel any time
For a small team putting an AI assistant in front of customers for the first time.
Includes 500 AI answers a month · Save $72/year
What's included:
For teams answering customers in more than one language, under their own brand.
Includes 1,200 AI answers a month · Save $120/year
Everything in Starter, plus:
Recommended for you
For high volume, several brands, and no ceilings worth mentioning.
Includes 12,000 AI answers a month · Save $720/year
Everything in Growth, plus:
Compare
The detail behind the cards — volume, channels, reporting and the security review.
| Feature | Starter | Team | GrowthPopular | Scale | Enterprise |
|---|---|---|---|---|---|
| Volume | |||||
| AI answers / month | 500 | 1,200 | 3,000 | 12,000 | Custom |
| Extra answers | $0.03 each | $0.03 each | $0.03 each | $0.03 each | Volume rate |
| Seats included | 3 | 5 | 10 | 25 | Custom |
| Extra seats | $15/month | $15/month | $15/month | $15/month | Volume rate |
| Knowledge base articles | 100 | 300 | 1,000 | Unlimited | Unlimited |
| Workspaces | 1 | 2 | 3 | 10 | Custom |
| The assistant | |||||
| Answers from your knowledge base | Included | Included | Included | Included | Included |
| Citations on every answer | Included | Included | Included | Included | Included |
| Says so rather than guessing when it cannot answer | Included | Included | Included | Included | Included |
| Human handoff with full context | Included | Included | Included | Included | Included |
| Connect Claude or ChatGPT to your knowledge base | Included | Included | Included | Included | Included |
| Your agents | |||||
| Shared inbox, assignment and presence | Included | Included | Included | Included | Included |
| Translated messages a month | — | 3,000 | 7,000 | 25,000 | Custom |
| Draft tidy-ups a month | 1,500 | 1,500 | 3,500 | 12,000 | Custom |
| Read an incoming message in your language | Included | Included | Included | Included | Included |
| The widget | |||||
| Your colours, copy and logo | Included | Included | Included | Included | Included |
| Our badge removed | Not included | Included | Included | Included | Included |
| Visitor tracking, page trail and location | Included | Included | Included | Included | Included |
| Domain allowlist per site key | Included | Included | Included | Included | Included |
| Reporting | |||||
| Conversation and message volume over time | Included | Included | Included | Included | Included |
| Live visitors and session history | Included | Included | Included | Included | Included |
| Questions the assistant could not answer | Included | Included | Included | Included | Included |
| Usage and spend against your plan | Included | Included | Included | Included | Included |
| Account | |||||
| Admin and agent roles | Included | Included | Included | Included | Included |
| Encryption in transit and at rest | Included | Included | Included | Included | Included |
| Support | Priority | Priority | Named contact | ||
What you are charged for, what happens when you outgrow a plan, and how to change your mind.
One reply the assistant sends a visitor, grounded in your knowledge base. If it cannot answer and says so, that is free — you are only charged for answers that actually went out. Replies your own team writes are never counted, however many there are.
Nothing breaks. Extra answers are billed at $0.03 each and we warn you in the dashboard at 80% of your allowance, with a projection of where the month is heading. Moving up a plan is always cheaper per answer than paying the overage, and the dashboard says so when that point arrives.
Each plan includes some, and anyone beyond that is $15 a month. We tell you the price before the seat is added rather than surprising you on the invoice, and it is prorated — a seat added halfway through the month costs half. Switching someone off stops the charge the next day.
No. It is included from the Team plan up, and it never appears on your invoice. Each plan comes with a monthly number of translated messages shared across your whole team — 3,000 on Team, 7,000 on Growth, 25,000 on Scale — so the one person handling every Spanish conversation can use as much of it as they need. Tidying up a draft works the same way. The limits are there to stop runaway usage, not to bill you.
No. Every plan starts with a 7-day free trial, no card required, with 250 AI answers to try it on real questions.
If you have not chosen a plan, the widget stops appearing on your site and the assistant stops answering. Nothing is deleted — your conversations, knowledge base and settings stay exactly as they are, and choosing a plan turns everything back on immediately. You can still sign in throughout to read your history.
Any time, in both directions, from the dashboard. Your usage allowance follows the plan you are on at the time, and we never retroactively change what you have already paid for.
Yes — paying for twelve months up front takes 20% off, and the per-month figure on each card above already reflects it.
Need a quote, a security review, or a plan that does not fit these boxes? Talk to our team — we usually reply the same day.
