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nDesk

Use case · Agencies

Run support for every client from a single shared inbox

Managing a different login, a different bot and a different report for every client account is the tax that eats an agency's margin. One workspace per client, one dashboard across all of them, white-labelled so each client only ever sees their own brand.

What it looks like today

Before the assistant is on the page, this is what the team is actually dealing with.

  • The average agency-client relationship now runs close to seven years, roughly double what it was a decade ago (ANA & 4As, 2025) — the tools you pick for a client have to hold up far longer than the pitch that won them.

  • Practitioners generally put a sustainable account-manager load at somewhere around five to eight client accounts before quality starts slipping.

  • Every client relationship most agencies run today means another login, another report to assemble by hand.

What changes

The same assistant, doing the specific job agencies needs.

One login, many workspaces

Switch between client accounts without signing out — each with its own knowledge sources, branding and team.

White-labelled by default

Your client's brand in the widget, not ours — nobody has to know which vendor is behind it unless you tell them.

Per-client reporting

Export resolution rate, deflection and reply time for one account at a time, ready to paste into a monthly report.

  • Client workspaces included

    Up to 10

    On the Scale plan — Enterprise negotiates more.

  • Typical agency-client relationship length

    ~7 years

    Up from about 3.5 years a decade ago — ANA & 4As, 2025. Tooling decisions now outlast the account that made them.

  • Sustainable accounts per manager

    5–8

    A widely cited practitioner benchmark before quality starts to slip.

What a visitor actually asks

A real example of the kind of question the assistant handles on its own.

Q

Can I see resolution rate for just the Fieldstone account, not all my clients blended together?

Yes — every report filters to one workspace at a time. Fieldstone is sitting at 58% resolved without a person this month, up from 41% last month. Want that as a CSV for the report you're sending them?

One inbox, five client brands, and none of them can tell which system the answer came from.

Marcus Webb · Founder, Bright & Co

See it running on your own site

Seven days free, no card, and nothing to migrate. Point it at what agencies already relies on and see what it answers.