Answers setup questions in-app
Grounded in your own docs and changelog, so the answer matches the product version the user is actually looking at.
Use case · SaaS
Onboard users and cut ticket volume from day one
A trial that stalls on a setup question rarely comes back to ask it twice — it just churns. The assistant answers the how-do-I-connect-this question the moment it comes up, from the docs your team already maintains, so activation stops depending on someone finding the right page.
What it looks like today
Before the assistant is on the page, this is what the team is actually dealing with.
Most SaaS onboarding flows lose the majority of users before they finish it — completion rates average around 10–19% across products (Userpilot, 2025 SaaS benchmark report, 547 companies).
The median SaaS free trial converts to paid at around 18%, and trials without a credit card convert lower still — every stalled setup question is a chance to lose more of that number.
Support tickets spike right after a release, on the same handful of how-do-I questions, while activation quietly depends on someone finding the right doc page in time.
What changes
The same assistant, doing the specific job saas needs.
Troubleshoots from your knowledge base
Walks through the same steps your support team would, and escalates with the account and plan attached when it's genuinely a bug.
Handles plan and billing questions
Reads plan, usage and invoice state to answer directly, instead of routing every billing question to a person.
SaaS onboarding completion, industry average
~10–19%
Most users never finish the flow — Userpilot, 2025 SaaS Product Metrics Benchmark Report.
Median free-trial-to-paid conversion
~18%
1Capture, 2025, analysis of 10,000+ SaaS companies.
Ticket reduction from strong self-service
30–50%
Directionally reported across product-led-growth companies leaning on in-app help.
What a visitor actually asks
A real example of the kind of question the assistant handles on its own.
Q
How do I connect my Slack workspace, and does that use up my automation limit?
Go to Settings → Integrations → Slack and authorize the workspace — it takes about a minute and doesn't require an admin on the Slack side. Connecting it doesn't count against your automation limit; only the workflows you build on top of it do.
“Activation stopped depending on someone reading the docs. The assistant just answers the setup question right there.”
See it running on your own site
Seven days free, no card, and nothing to migrate. Point it at what saas already relies on and see what it answers.