Live order lookups
Checks tracking, delivery estimates and return eligibility against the real order once the customer is verified — not a static shipping-times page.
Use case · E-commerce
Order status, returns and sizing, answered instantly
Most of a storefront's chat volume is a handful of questions with a factual answer sitting in your order system already: where it is, whether it fits, whether it can go back. The assistant reads that data live instead of asking the customer to check their email.
What it looks like today
Before the assistant is on the page, this is what the team is actually dealing with.
Cart abandonment averages just over 70% industry-wide — unexpected costs, slow delivery estimates and forced account creation are consistently the top reasons people bail before paying (Baymard Institute, meta-analysis of 50+ studies).
"Where's my order" questions alone typically make up 20–40% of a store's support volume, spiking to 50–80% during peak season, across independent e-commerce support benchmarks.
A sizing or fit question asked right before checkout, left unanswered, is usually a lost sale rather than a support ticket.
What changes
The same assistant, doing the specific job e-commerce needs.
Starts a return, inside the rules you set
Begins an exchange or refund within your policy window, and escalates anything outside it instead of guessing at an exception.
Answers product and sizing questions
Pulls from your catalogue and inventory to answer fit, material and availability questions before checkout, not after.
Cart abandonment, industry average
70%
Extra costs, slow delivery estimates and forced account creation are the top three reasons — Baymard Institute.
Support volume that's order-status questions
20–40%
Rising to 50–80% during peak season, across published WISMO benchmarks.
Order questions resolved without a ticket
~30–55%
A realistic range — the figures on most vendors' homepages run well ahead of what independent testing finds.
What a visitor actually asks
A real example of the kind of question the assistant handles on its own.
Q
Does the Harbor jacket run true to size, and can I still return mine if I ordered the wrong one?
The Harbor jacket runs slightly large — most customers size down one. Your order from last week is still inside the 30-day return window, so I can start an exchange for a size down right now if you'd like.
“Return questions used to sit in the queue for a day. Now they're resolved before the customer finishes typing.”
See it running on your own site
Seven days free, no card, and nothing to migrate. Point it at what e-commerce already relies on and see what it answers.