What counts as an AI answer on nDesk?

One reply the assistant sends a visitor, grounded in your knowledge base. If it cannot answer and says so, that is free — you are only charged for answers that actually went out.

Is nDesk good for small stores like Tidio?

Yes. Starter is $29 a month with 500 AI answers, 3 seats and a 7-day free trial with no card — the same one-afternoon script-tag install, without a second meter for AI.

Compare · vs Tidio

nDesk vs Tidio: one AI allowance, not three meters

Tidio meters conversations, Lyro AI conversations and Flows separately, each with its own allowance and overage. nDesk counts one thing — an AI answer that actually went out — and a no-answer handoff is free.

Feature comparison between nDesk and Tidio
Feature	nDesk — from $29/mo	Tidio — From ~$24–29/mo + Lyro add-on from ~$32.50/mo
What counts as usage	One AI answer sent	Conversations + Lyro + Flows
No-answer handoff	Free	Can still consume allowance
Overage	Flat $0.03 per answer	Tiered overage per meter
Citations on every answer	Yes	Limited
Resolution vs deflection reporting	Resolution reported separately	Automation rate focus

Tidio pricing: From ~$24–29/mo + Lyro add-on from ~$32.50/mo. Conversations, AI conversations and Flows metered separately. nDesk: flat $29–$299 plans, 500–12,000 AI answers included, $0.03 per extra answer. Team replies are never counted.

Switching questions, answered

One reply the assistant sends a visitor, grounded in your knowledge base. If it cannot answer and says so, that is free — you are only charged for answers that actually went out.
Yes. Starter is $29 a month with 500 AI answers, 3 seats and a 7-day free trial with no card — the same one-afternoon script-tag install, without a second meter for AI.