Why one product instead of chat plus chatbot?

Two products means two bills, two setups and a handoff between systems. nDesk runs the assistant and your agents in one queue, so escalation is a continuation, not a transfer.

How do seats work on nDesk?

Each plan includes seats — 3 on Starter, up to 25 on Scale — and anyone beyond that is $15 a month, prorated, with the price shown before the seat is added.

Compare · vs LiveChat

nDesk vs LiveChat: one product, not two logins

LiveChat splits live chat and AI chatbot across separate products, plans and bills. nDesk ships one widget, one inbox and one AI allowance — the assistant and your team work the same queue.

Feature comparison between nDesk and LiveChat
Feature	nDesk — from $29/mo	LiveChat — From ~$19/user/mo + separate chatbot plan
Chat + AI in one bill	Yes	Separate products
AI answers included	500–12,000/mo by plan	Separate chatbot allowance
Per-seat pricing	3–25 seats included, then $15	Per-agent on every tier
Citations on every answer	Yes	Varies
Install	One script tag	Snippet per product

LiveChat pricing: From ~$19/user/mo + separate chatbot plan. Chat and chatbot billed and logged in separately. nDesk: flat $29–$299 plans, 500–12,000 AI answers included, $0.03 per extra answer. Team replies are never counted.

Switching questions, answered

Two products means two bills, two setups and a handoff between systems. nDesk runs the assistant and your agents in one queue, so escalation is a continuation, not a transfer.
Each plan includes seats — 3 on Starter, up to 25 on Scale — and anyone beyond that is $15 a month, prorated, with the price shown before the seat is added.