What is an AI session vs an AI answer?

A session can bundle several bot turns into one charge. nDesk charges per answer that actually went out — one reply, grounded in your knowledge base. A handoff where the bot says it cannot answer is free.

Do I need a credit card to try nDesk?

No. Every plan starts with a 7-day free trial, no card required, with 250 AI answers to try on real questions.

Compare · vs Freshchat

nDesk vs Freshchat: flat answers vs metered AI sessions

Freshchat meters Freddy AI sessions separately from per-agent pricing, so AI spend stacks on seat spend. nDesk includes AI answers in the plan and never charges for replies your own team writes.

Feature comparison between nDesk and Freshchat
Feature	nDesk — from $29/mo	Freshchat — From ~$19/agent/mo + ~$49 per 100 AI sessions
AI included	500–12,000/mo by plan	~100 sessions per add-on
Team replies counted	Never	Seat-billed
Overage	Flat $0.03 per answer	Session-pack pricing
Citations on every answer	Yes	Limited
Free trial	7 days, no card, 250 answers	Varies by tier

Freshchat pricing: From ~$19/agent/mo + ~$49 per 100 AI sessions. Seats plus separately metered AI sessions. nDesk: flat $29–$299 plans, 500–12,000 AI answers included, $0.03 per extra answer. Team replies are never counted.

Switching questions, answered

A session can bundle several bot turns into one charge. nDesk charges per answer that actually went out — one reply, grounded in your knowledge base. A handoff where the bot says it cannot answer is free.
No. Every plan starts with a 7-day free trial, no card required, with 250 AI answers to try on real questions.