Compare · vs Crisp
nDesk vs Crisp: AI-first answers, not an inbox with AI credits
Crisp is a strong shared inbox with AI credits bolted on. nDesk is AI-first: answers drawn from your knowledge base with citations, per-topic confidence thresholds, and never-automate rules that route straight to a person.
| Feature | nDesk — from $29/mo | Crisp — From $45/mo per workspace |
|---|---|---|
| AI answers included | 500–12,000/mo by plan | Credit-based add-on |
| Citations on every answer | Yes | Limited |
| Per-topic confidence thresholds | Yes | No |
| Never-automate topics | Yes | No |
| Shared inbox + assignment | Yes, every plan | Yes |
Crisp pricing: From $45/mo per workspace. AI billed as credits on top of the workspace plan. nDesk: flat $29–$299 plans, 500–12,000 AI answers included, $0.03 per extra answer. Team replies are never counted.
Switching questions, answered
If the inbox is the job, Crisp is fine. If AI resolution is the job — answering from your docs, citing sources, knowing when to stop — nDesk includes that in the plan instead of metering it as credits.
Yes. Assignment, presence and a shared inbox come on every plan, and every handoff arrives with the full transcript and customer record attached.