Compare · vs tawk.to
nDesk vs tawk.to: AI answers included, not a paid add-on
tawk.to's live chat is free, and that's hard to beat if your team answers every chat by hand. Its AI Assist is a paid add-on from $29 a month, and removing its branding is another $29. nDesk includes AI answers from your help centre, with citations and human handoff, in one plan from $29.
| Feature | nDesk — from $29/mo | tawk.to — Live chat free; AI Assist from $29/mo |
|---|---|---|
| Live chat | Included, from $29/mo | Free |
| AI answers | 500 included on Starter | AI Assist add-on from $29/mo |
| AI + live chat + your own branding | $49/mo (Team) | $58/mo (AI Assist + branding removal) |
| Remove branding | Included on Team ($49/mo) | +$29/mo |
| Per-topic confidence thresholds | Yes, plus never-automate topics | Not listed |
tawk.to pricing: Live chat free; AI Assist from $29/mo. AI Assist and branding removal ($29/mo) are separate add-ons. nDesk: flat $29–$299 plans, 500–12,000 AI answers included, $0.03 per extra answer. Team replies are never counted.
Switching questions, answered
If your team is happy answering every chat by hand, tawk.to's free live chat is a great choice. nDesk is for teams who want an AI to answer the repeat questions from their help centre first, with citations, and hand the rest to a person — included in the plan rather than added on.
tawk.to's AI Assist starts at $29 a month on top of the free chat, and branding removal is another $29. nDesk Starter is $29 with 500 AI answers included; Team is $49 with 1,200 AI answers and the badge removed. Extra AI answers are a flat $0.03 each.
Swap the tawk.to snippet for one nDesk script tag and connect your help centre or docs. Past chats stay in tawk.to; new conversations land in nDesk from the moment the tag goes live.