Compare · vs Chatbase
nDesk vs Chatbase: a support desk, not just an AI agent
Chatbase is a capable AI agent builder billed in message credits, with a helpdesk inbox from its Standard plan up. nDesk is built for support first: answers from your help centre with citations, per-topic confidence thresholds, and human handoff with the transcript on every plan from $29.
| Feature | nDesk — from $29/mo | Chatbase — From ~$32/mo billed yearly (700 message credits) |
|---|---|---|
| AI messages on the entry plan | 500 AI answers for $29/mo | 700 credits for ~$32/mo (yearly) |
| Extra AI answers | Flat $0.03 each | $40 per 1,000 credits |
| Human handoff and team inbox | Every plan, from $29 | Helpdesk inbox from Standard plan |
| Per-topic confidence thresholds | Yes, plus never-automate topics | Not listed |
| Free trial | 7 days, no card | 7 days on paid plans |
Chatbase pricing: From ~$32/mo billed yearly (700 message credits). Helpdesk inbox starts on Standard (~$120/mo billed yearly); extra credits $40 per 1,000. nDesk: flat $29–$299 plans, 500–12,000 AI answers included, $0.03 per extra answer. Team replies are never counted.
Switching questions, answered
On the entry plan Chatbase includes more message credits for a similar price, so for a bot that never needs a person it can work out cheaper. nDesk is cheaper once your team needs to take over conversations: handoff and the shared inbox are on every plan from $29, and extra AI answers are a flat $0.03 each rather than $40 per 1,000 credits.
Chatbase is a general AI agent builder. nDesk is a support chat widget: it answers only from your help centre and docs, cites the article it used, withholds answers below a per-topic confidence threshold, and hands off to your team with the full transcript attached.
Yes. Replace the Chatbase embed with one nDesk script tag, connect the same help centre, docs or sitemap you trained Chatbase on, and set your escalation rules. Most teams are answering within an afternoon.